Before the heating season
Book service early enough to allow time for any follow-up work. Check that the fireplace opening, stove area and access path are clear. Look from the ground for a missing cap, vegetation near the chimney, staining or obviously displaced masonry; do not climb onto the roof for a DIY inspection.
Tell the contractor about odors, smoke spillage, water marks, unusual noises, appliance changes and past repairs. Keep pets secure and ask how the work area will be protected.
During the appointment
Confirm the job scope before work starts. Ask what will be cleaned, what will be inspected and what documentation you will receive. If the contractor finds a problem, request a photo and plain-language explanation before approving additional work.
A good service record identifies the system serviced, work performed and any limitations. Ask whether a separate repair quote is needed and whether the appliance should remain unused pending repair.
After the visit
Save the invoice and findings. Test smoke and carbon monoxide alarms according to their manufacturers' instructions and keep the hearth area free of combustibles. Follow the appliance manufacturer's fuel and operating guidance.
If smoke, odor or leakage persists after cleaning, request a diagnosis rather than repeating the same service without understanding the cause. Plan the next inspection based on system use and the on-site professional's recommendations.
Put the guide to work
Give each chimney company the same description and ask for a written scope. Compare providers by location and recorded services.
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