Homeowner answers
Start with a clear question, then use the linked guides to get a scope you can discuss with a local chimney company. These answers are general information, not a diagnosis of your home.
Straight answers
A common safety practice is to have chimney systems inspected annually and cleaned as needed. Actual service needs depend on fuel, appliance, use and condition. Follow the appliance maker and a qualified local professional's advice.
Ask directly for current insurance, relevant certification or training, references, a written scope and the name of the person doing the work. Check credentials with the issuing organization rather than relying only on a directory profile.
The included tasks vary by company and appliance. Ask whether the quoted visit covers the flue, smoke chamber, firebox, connector, accessible exterior, inspection, photographs and cleanup. Get exclusions in writing.
Some companies perform both sweeping and repairs, while others specialize. Check whether the contractor handles the specific work, such as caps, liners, flashing, crowns or masonry, and request a separate repair scope.
Request photographs and a written description of the defect, proposed method and materials. For major work, consider another qualified assessment so you can compare diagnoses and scopes.
Stop using the appliance. For an active fire, a carbon monoxide alarm or immediate symptoms, leave the building and contact emergency services. Have the system assessed before using it again.
Straight answers
A property transfer is a common reason to discuss a Level 2 inspection. Ask the qualified inspector to explain the appropriate level, accessible areas and whether interior video scanning is included.
Not automatically. Cleaning, a visual assessment and video scanning can be different line items. Ask the company to write down the inspection level and deliverables.
Ask the report to name the inaccessible area and explain what further access or testing would be needed before making a repair or use decision.
Straight answers
Gas appliances do not make wood creosote, but their venting and termination may still need professional assessment. Tell the company the model and vent type and confirm it services that system.
Pellet appliances can collect ash in the appliance and vent elbows. Ask which manufacturer-specified passages, traps and termination are included, and how the system will be checked after reassembly.
A compatible cap can limit rain entry at the flue opening, but water may also enter through crown, flashing, masonry or condensation. Request a source diagnosis before approving a single-component fix.